Faq

Q : Can I visit your office in Bangkok and make my order there?

You are welcome to visit our Bangkok head office after making an appointment with us, if you wish to discuss business matters.
That said, we don't have a shop or showroom in Bangkok to showcase or sell our products but we showcase them here with very clear photos and accurate descriptions. We sell via this website only, thus all orders have to go through our website only.

Q : You have a very large selection of products. Are they all in stock now?

Yes, they are. Our website is also our real-time stock system.
Thus, all of the products that you see on our website match the products and their quantities that are in stock in our warehouse.
Out of stock products instantly become inactive and are no longer displayed on our website until they are being restocked.
We can not guarantee a sold out item will be restocked again or if yes, when this will happen, but if you are interested in an out of stock product or more stock than available, we may be able produce it for you with certain MOQs.
Please feel free to contact us for details regarding production orders.

Q : The available quantities you have for the products I want are not enough, how can I get more?

If you need larger quantities than our available stock or need some sold out items, please note that we can also mass produce our products for you.
Please kindly contact us for more details.

Q : I saw a product on your website, but I need it in a different size/length/color. Can you do that?

Yes, we usually can. Please kindly contact us for more details.

Q: I purchased a product from you before, but I can't find it now, do you still carry it?

If you use the search option with the accurate product code and you can't find a product you purchased from us before, that means that it is out of stock. Our automatic stock system instantly hides all out of stock products when they get sold out.
Due to the very large selection of products that we have (thousands of products) it is impossible for us to determine if and when a specific product will be back in stock. Products get discontinued for multiple reasons, without notice.
For this reason - we highly recommend that if you see in-stock products that you wish to buy - purchase them first and don't wait for other products because products in stock today may get sold out very quickly also.

Q : Which payment methods do you accept? How can I get the payment instructions?

We accept the following:
Online (Instant & Automatic) Payments:
- All credit/debit cards via Paypal, including direct Paypal account payments

Offline Payments:
- Bank Transfers
- Western Union

If you select one of the offline payment methods (Bank-TT or Western Union), the payment instructions will be sent to you by email automatically after you complete the ordering process on our website.
If you cannot find the payment instructions email in your inbox within 10 minutes after checkout, please check your spam/junk mail folder and add our email address to your white list/safe list so that future emails from us will be delivered to your inbox.

Q : Do you charge sales tax?

No, we do not charge any sales tax.

Q : Will my payment and order be insured?

Yes, your payment will be 100% insured as all payments are fully insured by your credit card company and payments made through Paypal are double insured (both by Paypal and your card issuer).
Also, all orders are fully insured during delivery for damage or loss. Thus, in the rare event that your order is lost or has not been delivered, you will receive a full refund of your payment for that order in the form of a store credit.

Q : Which countries do you ship to? How much will it cost to ship my order?

We ship to all countries worldwide.
All our shipping rates are weight based, and we also offer a FREE WORLDWIDE SHIPPING option. Please read our Shipping & Returns information page for full details.

Q : How long will it take to receive my order?

All orders are processed and shipped within 3-4 business days from the cleared payment time.
We ship using the world's best and largest Express couriers (UPS, DHL, FedEx and EMS) and their delivery times vary depending on the destination and the courier service you choose during your checkout.
In most cases, your order will arrive within 3-7 business days from the date we shipped it, depending on the shipping option that you chose.
The shipping service is Door-to-Door in all cases, except for EMS which may require you to pick up your order at the post office or another location (their delivery options are different in each country).
If you choose our free shipping option - your order's delivery may take 10-14 business days from shipping date. For full information please read our Shipping & Returns information page.

Q : I cannot see my country in your shipping information page, can I order from you?

Yes, you can! We ship to all countries worldwide and your country is definitely one of them.
Please contact us for details on the available shipping options to your country.

Q : What is your Return Policy?

All orders go through several quality control inspections before being shipped out.
We do this to ensure that all products shipped out are in excellent condition. In the rare event that a product arrives in an unsatisfactory condition or is defective, we will accept its return within 30 days from the delivery date.
Before making your return, please send us the details by email. The email should include the codes of the products, their quantities and the fault(s) of each product. We will then get back to you with further returns instructions and with your RMA form. Please note that returns without the RMA form will not be accepted.

Q : How are your products packaged when shipped?

All of our products are shipped packaged in plastic zip bags and we add bubble wraps and other necessary packaging materials to ensure that all orders will be received safely and in the same excellent condition they have left our warehouse.